Are you vegan and cruelty-free?
Absolutely! We’re dedicated to staying vegan and cruelty-free. This means we do not test on animals at any stage or use animal-by products and only work with suppliers who uphold the same standards.
Where is my order shipping from?
Your products will be shipped out of our warehouse in Melbourne.
What is your processing time?
Please allow 3-5 business days for our skilled nail technicians to meticulously handcraft your press-on nails, ensuring the highest level of luxury quality. Once your order is ready for shipment, you will receive a confirmation email containing all relevant shipping details, including your tracking number and a link to the carrier's website.
How long does it take to receive international orders?
Our customers love our nails because each press-on is meticulously handcrafted with care. For this same reason, we do not offer exchanges, and cancellations are only possible if your order has not yet been processed.
What is your returns &refund policy?
CHIC NAILS is dedicated to ensuring customer satisfaction. We fully acknowledge any production errors. If you receive the incorrect set/size/color, we are committed to providing a refund or replacing it with a new set at no cost.
For any inquiries, please feel free to email us at chicnailsonline@gmail.com We strive to respond within 24 hours.
How long does it take to process a return?
Once your order arrives back to our warehouse it will be processed within 7 business days.